FAQ | florgard

Frequently Asked Questions

We have answered the most common questions customers ask us about ordering flowers online from us. If you are still unable to find the answer to your question, please contact our customer services team at info@florgard.com.

01

I have not received my order / My items are damaged. Who should i contact?

If you have an urgent enquiry please contact our dedicated Customer Service Team on 5896 0587 785. (Calls to this number will cost 7p per minute plus yourphone company's access charge).

02

I have experienced a technical problem with your website. Who should i inform?

If you encounter any problems or have a query regarding our online ordering site, please contact our Technical Support Team.

Lines are open 9am – 5pm Monday to Friday. Calls cost 4.3p per minute from a BT landline. Mobile providers and other networks may vary.

03

How do I contact you?

If you have a query regarding your order or require general information about services or products please contact our customer services team on 5896 0587 785.(Calls to this number will cost 7p per minute plus your phone company's access charge).Our Customer Service Contact Centre opening hours are:- Monday to Friday 9am to 5pm.

If you would prefer to contact us via email, please use the form below or directly on info@florgard.com. We will respond as quickly as we can, but please bear with us during busy periods, when we might need a little longer to send you a reply.

04

Can I include a personal message with my order?

Yes, you can include a personal message with every gift you order at Florgard. Once you have selected the product you would like to order you can choose the option for a wish card.